Understanding and defining levels of service is a foundational step in asset management planning. This session explores how to clearly articulate what services are being delivered and at what standard and cost. 

Participants will examine different types of service levels and how to connect them to real-world costs and community expectations. The session includes an interactive exercise to define levels of service for a sample municipal service area, making the theory tangible. 

Delivered by NAMS Canada in partnership with Manitoba Municipal Administrators. 

MMA Members will receive 2 PD credits for attending this session.

Framework Alignment:

This session supports the Process pillar of the MMA Competency Framework by building skills in the Asset Management competency, specifically under Service Delivery and Risk Management. It helps participants define and evaluate levels of service by clearly linking service standards to costs and community expectations. Through interactive exercises and real-world examples, the session builds capacity for service planning that supports transparency, accountability, and informed infrastructure investment decisions.